Verizon Wireless National Call Center
Humaneered Systems joint ventured with ANet Consulting for HR, human performance, employee productivity improvement, and business reengineering. Managed major client, Verizon Wireless national call center.
- Completed total business re-engineering project within seven (7) months.
- Improved employee retention, reduced training time, increased competency, and redefined performance metrics for every function in the national call center.
- Redefined and rewrote operating procedures for call center employee functions
- Rewrote all user training and operations documentation.
- Saved Verizon $3,700,000 in first year and $3,000,000 for each of following two years.