Verizon Wireless National Call Center

Humaneered Systems joint ventured with ANet Consulting for HR, human performance, employee productivity improvement, and business reengineering.  Managed major client, Verizon Wireless national call center.

  • Completed total business re-engineering project within seven (7) months.
  • Improved employee retention, reduced training time, increased competency, and redefined performance metrics for every function in the national call center.
  • Redefined and rewrote operating procedures for call center employee functions
  • Rewrote all user training and operations documentation.
  • Saved Verizon $3,700,000 in first year and $3,000,000 for each of following two years.